Refund policy
Returns & Refunds
Return Eligibility
12 Volt Outlet accepts eligible return requests within 14 days of delivery. After this period, refunds are generally unavailable. Pre-order and custom-built merchandise are excluded from this standard return window.
To qualify for a refund, merchandise must be unused, in the same condition as received, and sealed in its original manufacturer packaging. A receipt or other proof of purchase is required.
Contact support@12voltoutlet.com to request a return before shipping merchandise back to us.
Alaska and Hawaii: Cancellation requests for orders that have already shipped are subject to a 50% restocking fee.
Non-Returnable Items
The following items are not eligible for standard returns:
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Batteries
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Alternators
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Subwoofers with a gross weight over 50 pounds
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Amplifiers rated at 5,000 watts or more
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Consumable items
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Subwoofer enclosures—all sales are final
This list is not exhaustive. If you have questions about an item’s return eligibility, please email support@12voltoutlet.com before purchasing.
Partial Refunds
At our discretion, a partial refund may be considered for:
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Merchandise that is not in its original condition.
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Merchandise damaged or missing parts for reasons unrelated to an error by 12 Volt Outlet.
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Merchandise returned more than 14 days after delivery.
These exceptions are reviewed individually and are not guaranteed.
Refund Processing
Once we receive and inspect your return, we will email you to confirm whether your refund has been approved.
Approved refunds will be issued to your original payment method within two business days of approval. Your bank or payment provider may require additional time to post the credit to your account.
Applicable restocking fees may be deducted in accordance with our Terms of Service and this policy.
Late or Missing Refunds
If an approved refund has not appeared:
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Check your bank or payment account for the credit.
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Contact your credit card company or bank to ask about processing times.
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If you still cannot locate the refund, email support@12voltoutlet.com for assistance.
Sale Items
Only regular-priced merchandise is eligible for standard refunds. Sale items are non-refundable, although we may consider exceptions on a case-by-case basis.
Exchanges, Repairs & Warranty Requests
Replacement or repair is available only for merchandise that is defective or damaged during shipping, subject to inspection and applicable warranty coverage.
Items submitted to 12 Volt Outlet for warranty service will be inspected by our technical team. Failures caused by improper tuning, neglect, incorrect installation, abuse, or acts of nature are not covered under this policy. If an item is determined to be ineligible for warranty coverage, the customer is responsible for the cost of shipping it back.
To request warranty service:
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Email support@12voltoutlet.com to request a Return Authorization Number (RA Number).
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Include your proof of purchase and a description of the problem.
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After authorization, securely pack the merchandise to protect it during transit.
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Place the RA Number and a written description of the failure inside the package.
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Ship the package to the return address provided with your authorization.
Please obtain authorization and shipping instructions before sending any merchandise.
Return Shipping
Customers are responsible for return shipping costs. Shipping charges are non-refundable.
For merchandise valued at more than $75, we recommend using a shipping service with tracking and purchasing shipping insurance.
Please pack all returns carefully. 12 Volt Outlet is not responsible for merchandise lost or damaged during return shipping.
This policy does not limit any rights or remedies required by applicable law.
Contact Us
12 Volt Outlet
Email: support@12voltoutlet.com
Phone: (888) 888-8888
Website: www.12voltoutlet.com
