Shipping Policy

At 12 Volt Outlet, we offer FREE SHIPPING on orders of $100.00 or more within the contiguous United States.

Orders under $100.00 are subject to standard shipping rates. Orders shipping to Alaska or Hawaii are subject to standard shipping rates regardless of order total. Applicable shipping charges are displayed at checkout.

We currently ship within the United States only. International shipping is not available at this time.

Order Processing

Orders are processed within 5–7 business days, excluding weekends and holidays. Processing time is separate from the time your package spends in transit.

Once your order ships, we’ll email you a shipping confirmation with tracking information so you can follow your shipment’s progress.

Delivery Requirements

Some shipments may require an adult signature upon delivery for added security. Please choose a shipping address where someone will be available to accept your package.

If packages cannot be safely left at your address, we recommend using an alternative location where someone can reliably receive your shipment.

Packages Marked as Delivered

Once the shipping carrier marks a shipment as delivered, 12 Volt Outlet is not responsible for subsequent loss or theft, except where otherwise required by applicable law.

Please monitor your tracking information and arrange to have your package collected promptly. If tracking shows delivery but you cannot locate your package, contact the carrier and notify us as soon as possible.

Damaged Shipments

If your package shows visible damage when delivery is attempted, please refuse the shipment and contact us immediately. The carrier will return the package to us for inspection and processing.

If damage is discovered after delivery, keep the product, shipping box, and all packing materials. Take clear photos of the damage and contact us promptly so we can help determine the next steps.

Missed Deliveries

If a shipment requires a signature and no one is available, the carrier may attempt another delivery, hold the package at a local facility for pickup, or return it to us. Delivery attempts and pickup procedures vary by carrier.

Please follow any instructions provided by the carrier and arrange pickup or redelivery promptly to help prevent your shipment from being returned.

Questions About Your Shipment?

We’re here to help. Contact 12 Volt Outlet with any questions about your order or shipment.

Phone: (888) 888-8888
Email: support@12voltoutlet.com